Frequently Asked Questions
FAQs
Our veterinary team is here to serve you and your pet. Learn more about our care with these answers to some of our most frequently asked questions.
Frequently Asked Questions
Find quick facts about our hospital and care. Don’t see your question answered? Feel free to contact us and ask us directly.
Emergency FAQs
Where is Viking Veterinary Hospital located?
Viking Veterinary Hospital in Idaho Falls is located at 3151 McNeil Dr, Idaho Falls, ID 83402.
What are your payment options?
We accept cash, credit cards, and CareCredit. Learn more about our payment options.
How much is an ER visit?
Emergency visits start with a doctor exam of $149, with costs increasing based on the reason for presentation. Once we have assessed the patient, our team can show you estimates for all costs, such as diagnostics or hospitalization.
Do we offer routine care?
We are strictly emergent/urgent care, so we do not offer services such as vaccines, routine deworming, heartworm preventative, dental cleaning, or dental extractions. We encourage you to reach out to one of the local general practitioners for routine/preventative care.
My pet is suffering, do you provide euthanasia services?
Yes, of course. We know how difficult the euthanasia process is for you and your family, and we are here night and day to help you when it comes to this difficult situation. We encourage you to reach out for the cost of these services.
How long does it take ashes to be returned?
If you choose to have the ashes returned to you, it takes up to 3-4 weeks for these to return to the clinic. At that time, we will call to alert you to the return, at which time you may come at any time to pick them up.
Do you offer specialty surgeries?
We have a fully equipped surgical suite with the capability to handle a myriad of emergency surgical procedures. We do have an orthopedic surgeon who works with us periodically for scheduled non-emergent orthopedic surgeries. Please contact us for more information about this service.
What services do you provide?
Viking Veterinary Hospital Idaho Falls provides pet emergency care and pet urgent care. See our full services.
Do you need to make an appointment before coming in?
No, we take walk-ins based on a first-come, first-served basis, dependent on the severity of the pet’s condition. We do appreciate a call so that we can be prepared for your arrival.
Do you see exotic animals?
While most of our patients are either cats or dogs, some of our doctors will see a limited range of exotic animals on a case-by-case basis. We recommend calling to see if the doctor currently on shift feels comfortable seeing your exotic animal before coming in.
What kind of aftercare do you offer?
We partner with Forget-Me-Not Cremation Services and offer two options for cremation, whether you would prefer to have the ashes returned or not. We also offer remembrance items such as clay paw prints, ink paw prints, and hair clippings. Please call for the cost of these services.
What kind of payment plans do you offer?
We do not offer payment plans, and all payments are due at time of service. However, we do accept CareCredit, Scratch Pay, Trupanion direct pay, and all major credit cards.
Do you offer C-Sections?
Yes, we do offer emergent C-Section surgeries, and our technical staff is trained on neonatal resuscitation as well. We cannot, however, schedule these in advance.